A new window should work flawlessly — so when the sash starts catching the frame or the handle turns harder, it's natural to suspect a defect. But the need for adjustment alone doesn't mean the window is poor quality. Here's how to tell when adjustment is enough and when you should first contact the installer.
Published: August 13, 2026
7 min read
A new window should work flawlessly – so when, after a few months or years, the sash starts catching the frame, the window handle moves harder or the pressure weakens in one spot, it is natural to suspect an installation error or defect.
But the need for adjustment alone does not mean the window is poor quality. A window's operation depends on more than one detail: sash weight, hardware position, intensity of use, temperature changes and how stably the whole window geometry is maintained. Because of this, even a new window can develop a small mechanical shift over time.
The key question is not "can a new window go out of adjustment?" but "why has this particular window changed?". The answer determines whether adjustment will be enough, or whether you should first contact the company that installed the windows.
In short: what it's important to distinguish
If the window worked well for a while and the change appeared gradually, the sash and hardware position are often checked first. If the problem was present from the day of installation, quickly appears in several windows or is accompanied by visible flaws in the installation seam, frame or other structural areas, adjustment alone is not the place to start.
Adjustment corrects the mechanical position of a working window. It cannot fix an incorrectly installed frame, a damaged component or a defect in the installation seam.
Why the position of a new window can change
An opening sash constantly rests on its hinges and works together with the multi-point window hardware mechanism. Every opening, closing and tilting loads the same system. Even a small change in position can be felt before it becomes visible to the naked eye: the handle needs to be turned harder, the sash lightly brushes the frame on closing, or the pressure becomes different at one point along the perimeter.
Environmental conditions also contribute. The dimensions of profiles and metal hardware parts change with temperature, so in hot and cold weather the same window can behave slightly differently. In a newly built home, additional structural movement may occur, but the age of the building alone is not enough to conclude that it caused a specific window's problem.
Correct diagnostics therefore begins not with the preliminary conclusion "the house is settling", but with an inspection of the window itself.
Adjustment need or installation problem: how to tell
There is no single universal indicator, but a lot is revealed by when and how the problem appeared.
The change appeared gradually. The window worked smoothly at first, and later the sash began to catch slightly, the handle movement or pressure changed. In such a case, checking the adjustment and hardware position first is justified.
The problem was there from day one. If a newly installed window is hard to close immediately, clearly touches the frame, lets a draught through in a specific place, or shows installation flaws, it's worth starting with the installer and warranty terms rather than trying to hide the symptom with adjustment.
Several windows changed at the same time. This is not automatic proof that the building or the installation is at fault, but the cause should be sought more broadly, not limited to just hinge adjustment.
Signs point to a change in sash or hardware position. When the sash has dropped, contacts the frame or the hardware no longer engages the way it used to on closing, adjustment may be exactly the work required.
Important: if the window is still under installation or manufacturer warranty and a defect is suspected, read the warranty terms and contact the company that installed the windows before any third-party repair.
What a technician should check before adjusting
Good adjustment does not start with a hex key. First, you need to understand what has changed. The technician assesses how the sash sits in the frame, where it contacts, whether the closing points work evenly, how the handle moves and whether there is any obvious damage to the hardware, gaskets or frame.
Only then is it decided whether the problem is really something adjustment can correct. This is especially important for a new window: too aggressive correction in one place can briefly remove the symptom, but not the cause.
If it is established that the problem lies in the position of the sash or hardware, precise PVC window adjustment can restore smooth closing and even pressure without replacing working components.
When adjustment should not be the first solution
For a new window, adjustment should not replace diagnostics when:
the frame looks deformed or unstable;
there are visible issues with the installation seam, finishes or fixings;
a hardware component is damaged, not just displaced;
the window did not work correctly from the moment of installation;
the problem quickly returns shortly after a correctly performed adjustment.
In such cases it is important to identify the cause, because ever-tighter pressure or constant correction of one place can only postpone the real solution.
And if a draught has simply started?
A draught in itself does not prove that a new window needs adjustment. Air can enter due to uneven sash pressure, but the cause can also be the tightness of the installation, a damaged gasket or another specific area. So on a new window you shouldn't immediately "tighten" all the closing points.
It's more useful to identify exactly where air movement is felt and whether the mechanical operation of the window has changed at the same time. If the handle, sash position and closing have not changed, adjustment alone may not be the solution needed. When gaskets are the cause, window gasket replacement or targeted window sealing often helps.
What to do if the windows are still under warranty
If the window is new and the problem may be related to installation or a product defect, keep the installation documents and check the specific warranty terms. Different manufacturers and installers have different procedures, so you shouldn't assume in advance that every adjustment need is or isn't a warranty case.
The practical principle is simple: if the problem was there from the start or there are signs the cause is more than just hardware position, contact the installer first. If the window worked well for a long time and a small mechanical change has appeared, an assessment of the adjustment need can be made.
The window's operating changes matter more than its age
The idea that a well-installed new window never needs adjustment is too simplistic. Adjustment in itself is neither proof of a defect nor a mandatory calendar-based maintenance procedure for a new window. It is needed when an inspection shows that the sash position or hardware operation has changed.
It is therefore most valuable to observe not the window's age but its operation: whether the sash moves freely, whether it closes without force, whether the handle movement is unchanged and whether the pressure remains even. When a change appears, the cause is better identified early – before the mechanism starts working under additional load.
If a warranty issue has already been ruled out, we can assess whether adjustment will solve the problem.
We provide window repair services across Lithuania – working in all major cities, their districts and surrounding towns. We perform plastic window repair, window fixing, window adjustment, window sealing and gasket replacement, ensuring tightness and long-lasting results.
👉 In about 99% of cases we solve the problem on the first visit, and the technician's call-out and full window diagnostics are free of charge.
We perform window repair in Vilnius throughout the city and Vilnius district – in Antakalnis, Fabijoniškės, Pašilaičiai, Pilaitė, the city centre and other Vilnius districts as well as surrounding towns. We solve sealing, adjustment and mechanical issues, carry out plastic window repair and glass unit replacement. We also provide window adjustment and window sealing.
👉 Most often we handle everything on the first visit, and the call-out and window inspection cost you nothing.
We perform window repair in Kaunas and Kaunas district – working in Šilainiai, Dainava, Eiguliai, Žaliakalnis, the city centre and other districts as well as surrounding towns. We fix leaking, stuck or misaligned windows, carry out plastic window repair and gasket replacement. We also provide window adjustment.
👉 In about 99% of cases we solve the problem on the first visit, and the technician's call-out is free of charge.
In Klaipėda we perform window repair throughout the city and Klaipėda district – both in the city itself and in Gargždai and other surrounding towns. Due to the coastal climate, window sealing and window adjustment are often needed, so we help restore window tightness, eliminate drafts and improve home comfort.
👉 We come out free of charge, assess the situation on site and most often solve the problem right away.
We provide window repair services in Šiauliai and Šiauliai district – working in Dainiai, Gytariai, Lieporiai, the city centre and other districts as well as surrounding towns. We carry out plastic window repair, window adjustment and window sealing, quickly resolving both minor and more complex faults.
👉 Most often we handle everything on the first visit, and the call-out and diagnostics are free of charge.
In Panevėžys we perform window repair throughout the city and Panevėžys district – working in Kniaudiškės, Rožynas, Pilėnai, the city centre and other districts as well as surrounding towns. We carry out plastic window repair, window adjustment and gasket replacement, ensuring quality and long-lasting results.
👉 We come out free of charge and most often solve the problem on the first visit.
Original window parts only from trusted manufacturers — that's why we can offer up to 5 years warranty
Frequently Asked Questions
Everything you need to know about our window and door repair services
Yes, this need can arise even in a new window, but it is not automatically "normal" in every case. It's important to assess when the problem appeared and whether there are signs of an installation, hardware or frame defect.
It's more often the case when the window worked smoothly at first, and later the sash position, handle movement or closing gradually changed. A physical inspection confirms this definitively.
Not necessarily. A draught can be caused by uneven pressure, the tightness of the installation, gasket condition or another specific area. You shouldn't choose a solution based on a draught alone.
A small correction is technically possible only if you know the adjustment principle of the specific hardware, but for a window under warranty or with an unclear cause, it's safer to first identify the problem. Incorrect adjustment can change the pressure in one place and complicate diagnosis.
If you suspect an installation or product defect, first check the warranty documents and contact the company that installed the windows. Warranty terms and permitted third-party work can vary.
No. Adjustment helps when the problem is related to sash position or hardware operation. It does not fix an incorrectly installed frame, a damaged part or a leaking installation seam.
Yes, the initial inspection and our technician's visit to assess the work are completely free. No hidden fees and no obligations. If you decide to go ahead, the technician will prepare a clear quote on the spot, explain everything to you and, if you agree, can usually do the work right away during the same visit.
Of course. We provide a warranty both for the work carried out and for the materials used, in line with the laws of the Republic of Lithuania.
The price depends on the type of window, the issue, and the materials needed. When the technician arrives, they give you an exact quote on site with no hidden charges, and you decide yourself whether you want to proceed with the repair.
Yes, our window service operates all over Lithuania: in Vilnius, Kaunas, Klaipėda, Panevėžys, Šiauliai and other cities and towns.
Booking a free visit is very simple. Just give us a call or fill in the online booking form – in both cases it only takes a few minutes.
In most cases repair is enough: replacing seals or mechanisms, improving insulation, adjusting the fittings, cleaning and lubricating the hardware. This is usually much cheaper than installing brand new windows.
Repair is cheaper, because you don't have to buy new windows, remove the old ones, dispose of them or redo the interior finishes afterwards. Repair saves both time and money and is significantly more cost‑effective.
We work with all major brands: Rehau, Veka, KBE, Schüco, Salamander, Aluplast and many others. Our technicians are trained to work with the specific mechanisms used by each manufacturer.
Yes, you can pay by all major bank cards, by bank transfer or in cash. Payment is made after the work is completed.
Yes, we provide services all year round. In winter we use specific methods so that the room doesn't get cold during the work and your comfort is kept to a maximum.